Telephone manners

topic posted Mon, July 30, 2007 - 1:05 PM by  offlineENIAD
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I usually contact people by phone and need to make a good impression.

I usually feel it when I have said something that was not well received but by then, the damage is done.

Since I use the phone a lot, including to get in touch with people again and to secure meetings or simply to get ahold of decisions makers, I need the right bedside manners.

Anything that I could read?
posted by:
ENIAD
Montreal
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